What happens after I sign up?

Once you complete your signup you will be contacted by your Home Manager. They will work with you to set up the date and time for your first appointment.

How soon after I sign up do I get my first service?

After signup, your Home Manager will contact you and you will be scheduled for the first appointment. The normal scheduling window is within 2 weeks or as your schedule allows.

How many times will you visit my home?

Our Whole Home Care offers four quarterly visits, or every three months, where home maintenance tasks are performed. Because some home maintenance tasks are time critical, like Sprinkler Weatherization, two additional visits will occur outside of the quarterly visits. Additionally, if you sign up for other add-on services you will receive visits as required.

Are parts and materials included?

We provide all material as part of your seasonal maintenance plan, except for lightbulbs and HVAC filters that are over 1″ in thickness. You can purchase filters greater than 1″ from us at retail prices, or you can provide your own and we will be happy to install them for you. For lightbulbs, we will gladly install any that you provide. Our goal is to offer flexible solutions that best meet your home maintenance needs.

What should I expect during my first appointment?

During your first appointment, your technician will review the location of your homes systems, identify previous maintenance processes, help you customize your service plan (as needed) and perform the seasonal routine maintenance possible to be completed during that visit. The appointment generally takes 2 hours depending on the size of your home.

What if I have a specific request?

Prior to our visit and during our introduction to start the visit, please let your Home Manager know any questions or specific areas you have questions about. You are more than welcome to shadow your Home Manager for parts or the entire visit to learn more about your home.

What should I do if I encounter a problem between my scheduled seasonal maintenance services?

At Upkeep Home Services, our primary focus is on preventative maintenance to ensure your home’s systems and appliances are running smoothly and efficiently. However, we understand that unexpected issues can arise between our scheduled maintenance visits. If you encounter a problem, here’s what you can do:

  1. Immediate Assistance: While we specialize in preventative maintenance, we recognize the urgency of unexpected issues. For immediate assistance, we recommend contacting a professional repair service.
  2. Trusted Referrals: We have a network of trusted and skilled tradespeople specializing in various home repair services. Upon request, we can refer you to these professionals who can provide prompt and reliable repair services.
  3. Future Prevention: After the issue is resolved, we can work with you during our next scheduled maintenance visit to identify ways to prevent similar problems in the future, ensuring your home remains in top condition.

Proactive Maintenance Benefits

  • Furnace Cleaning & Inspection Your furnace is the heart of your home’s heating system. Regular cleaning and inspection ensure it’s running at peak performance, providing you with reliable warmth and improved air quality. A clean and well-maintained furnace operates more efficiently, improves indoor air quality, and reduces the risk of unexpected breakdowns during cold weather.
  • A/C Cleaning & Inspection Your A/C condenser is vital for a cool and comfortable home. Regular cleaning and inspection keep it running efficiently, reducing energy costs and prolonging the life of your unit.
  • Water Heater Flush Your water heater works hard to provide hot water on demand. Over time, sediment can build up and affect its performance. Regular flushing keeps it running efficiently, saving you money on energy costs and extending the life of your unit.
  • Plumbing Inspection Water damage can be costly. Regular inspections can catch potential issues before they become major problems. Our thorough plumbing inspection checks for leaks, blockages, and ensures your plumbing system is in prime condition.
  • Dryer Vent Cleaning Your dryer vent can be a hidden hazard. Regular cleaning reduces the risk of fire, improves the efficiency of your dryer, and extends its lifespan, keeping your clothes fresh and your home safe.
  • Weatherize Sprinkler Systems for Winter Shut-off & Spring Start-up Your sprinkler system is a key player in maintaining your home’s curb appeal. Proper weatherization prevents pipe bursts in winter and ensures efficient operation in spring, saving you from costly repairs.
  • Garage Door Tune-Up Your garage door is the largest moving part in your home. Regular tune-ups ensure smooth operation, prolong the lifespan of your door, and prevent costly repairs, giving you peace of mind every time you press that remote.
  • Proactive Drain Cleaning Avoid the mess and inconvenience of clogged drains. Regular cleaning ensures smooth water flow, preventing backups and potential water damage. Trust us to keep your drains clear and flowing freely.
  • Deck and Patio Pressure Washing Your deck and patio are extensions of your living space, where memories are made with family and friends. Regular power washing not only enhances the appearance but also prevents the buildup of mold, mildew, and grime. It preserves the integrity of the surfaces, extending their lifespan, and keeps your outdoor areas inviting and ready for enjoyment.
  • GFCI Outlet Testing Electrical safety is paramount. Our testing ensures your GFCI outlets function as intended, reducing the risk of electrical hazards in moisture-prone areas.
  • Exhaust Fan Cleaning Maintain optimal air quality in your home. Our cleaning service ensures your exhaust fans operate efficiently, extracting moisture and preventing mold growth.
  • Sump Pump Maintenance A functional sump pump is your first line of defense against flooding. Our maintenance service ensures it’s always ready to handle excess water, safeguarding your home.
  • HVAC Filter Replacement Keeping your home’s temperature comfortable year-round depends on maintaining your HVAC unit. Filters are the first line of defense your system has to avoid unnecessary strain and buildup of dust and contaminants, and it’s vital to the health of your system.
  • Smoke & Carbon Monoxide Alarm battery replacement Batteries are the lifeblood of smoke and carbon monoxide alarms. Did you know smoke alarms expire? That’s not something you want to find out the hard way. We check all your smoke & CO alarms, test the functionality, and change batteries as needed to ensure each and every unit is in good working order.
  • Fridge Coils Maintenance Your fridge coils are the unsung heroes of your refrigerator. Regular cleaning improves energy efficiency, enhances the performance of your fridge, and extends its lifespan, keeping your food fresh and your energy bills low.
  • Caulk Inspection & Replacement Caulk is the silent defender against water damage and drafts. Regular inspection and replacement when required can prevent water damage, improve insulation, and maintain the appearance of your home, keeping you cozy and dry.
  • Lubricate Door Hinges and Window Tracks Your doors and windows are the gateways to your home. Regular lubrication ensures smooth operation, reduces wear and tear, and prolongs their lifespan, making your home welcoming and secure.
  • Range Hood, Dishwasher, and Washing Machine Filter Cleaning Much like your HVAC filter, range hood, dishwasher, and washing machine filters need regular maintenance to keep them effective and reduce strain on other components. The good news is these units include more permanent filters. Still, they do need to be cleaned periodically for optimal performance.
  • Fire Extinguishers Inspection Your fire extinguisher is a vital safety tool. Regular inspection ensures it’s in working order and ready to use in case of an emergency, providing peace of mind for you and your family.
  • Lightbulb Replacement Lightbulbs are the guiding lights of your home. We replace any burnt-out bulbs, saving you time and ensuring your home is well-lit and safe, so you can focus on the things that matter most.